Should Infosys get into Banking ?

Infosys Technologies (Infy)  is the bluest of the bluechips in the Indian IT sector. It is usually the first company to declare its quarterly results. The results and guidance given by Infy sets the mood for the earnings season. Like every quarter, Infosys declared its results for the Q1 2011 on the 13th of July.  The market was not enthused as there was a dip in the profits and the guidance is nothing spectacular.

It now appears that Infosys has become a prisoner of its own success. It has become huge with a turnover of nearly Rs 25,000 crore and a workforce of 114,000. Just running this large enterprise and maintaining the profit margins in a volatile environment seems to be keeping the top team entirely occupied. The business model of the company remains largely unchanged in the last 15 years. US (67 %) continues to be the major market. Insurance,  Banking and  Financial services remains the biggest vertical, accounting for  35% of all business. Application Development and Maintenance, ADM accounts for about 40 % of all the services. These % have remain largely unchanged. Consulting and BPO businesses may provide them the breadth of services, but they remain small. Unlike, other Indian IT companies, Infy has not made any major acquisition in India or abroad.

What was a growth stock is slowly becoming a dividend-yield stock. With no major growth plans or big ideas, it will be diffcult for the Infy stock to keep its P/E ratio at 25-30 that it commands today.

Now here is a piece of unsolicited advice to the management of Infosys. Enter the Banking Business, by getting a new banking licence, about which RBI has said they would be releasing a few licences as per the new policy. They could also be looking at acquisition opportunities for the old private banks which may come up for sale. Given their conservatism/arrogance the second option looks unlikely.

Here are a few reasons why Infosys could get into banking :

  • Infosys is a big brand and a solid reputation as a respectable and ethical company. Infosys Bank should command a lot of goodwill from customers as well as investors from Day One.
  • Infy would be having good knowledge of the Banking and Financial Services processes  worldwide thanks to it being their major vertical. Infy also has its own Core Banking Solution Fiancle which may be deployed in the new bank. This would bring down the investment cost significantly. The BPO arm of Infosys can handle a part of the customer service.
  • Infy being headquartered in Bangalore, availability of experienced bankers to handle specialised positions should be easy. Karnataka is home to several banks and bankers. Banking is in the blood of Kannadigas. Mohandas Pai , though Director HR, is basically a Finance person and handles the HR function like an accountant. He could be an asset for the Infosys Bank.
  •  K.V.Kamath, the man who transformed ICICI Bank is already on the board of Infy. He could be given a special assignment to set up this new bank. Great professionals don’t retire. Look no further than E.Sreedharan who took up the Delhi Metro assignment, after being well past 70 years of age.
  • Infy already has its first set of customers. It has 113,000 employees.
  • Infy has a huge cash balance of nearly 15,000 crores. Instead of keeping them as FDs with State Bank and other PSU banks, it could easily deploy a part of this for its Banking business.
  • Infy Bank may not require a public issue. But if its IPO  does come out, it can command a huge premium and will be a sell-out.
  • The promoters are occupying the top job by turns. How about the promoters’ children ? They would be ready for jobs now. The Infosys Bank could well be a place for them.
  • Financial inclusion is one of the stated goals of the UPA govt and PM. Infosys could easily deploy its Foundation to get a lot of ‘aam aadmi’ to open accounts with the Infy Bank and thereby improve its CSR image further.

If all the above reasons are not convincing, then here are a couple more. Infosys may have technology in its name, but it is hardly a technology company in a classical sense. It is a huge and efficient bureaucracy where the bean counters rule. For such a strength, banking is an appropriate business.

If banks can start IT and BPO companies, like ICICI Bank had setup ICICI Infotech, (now 3i infotech)  and First Source, why the reverse cannot be done. An IT company like Infy setting up a bank.  

I am waiting to open an account in Infy Bank.



  1. At 50000 ft this may be a plausible advice, but I think that there are some territories within the IT business itself that Infosys can rather venture into! It is true that some banks have ventured into IT & back office, but Infosys’ strengths don’t lie there. As your article clearly indicates, the other verticals of Infosys is yet to kick in. For instance retail. While companies like Hexaware and TCS have made a lot of headway in this direction, Infosys is lagging behind. With over dependence on BFSI, Infosys will continue to struggle in maintaining its PE, but with a bit of adverture outside BFSI, I think they will become nimble again.


  2. What a childish advice……..why would infy want to kick its bread and butter (BFSI vertical) while in search of new growth opportunities.The business environment is not so professional where a business would give its confidential data to a direct or indirect competitor(Read BPO units)


  3. Infosys needs to focus its energy on bringing in more business and not on diversifying into unknown verticals. The cash surplus must be used to acquire companies in newer geographies and not on opening a Infy Bank.


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